Each NishiLoom kurti is custom-crafted just for you with love and care
At NishiLoom, we take pride in creating custom kurtis made exclusively for you. Unlike mass-produced garments, each piece is crafted after you place your order — with your chosen size and specifications. Because of this personalized approach, we are unable to accept returns or exchanges on our products.
Each kurti is handcrafted by skilled artisans specifically for you. The moment you place an order, our craftsmen begin working on your piece.
Your kurti is made to your size specifications. It's not a standard off-the-shelf product that can be resold to another customer.
We don't maintain inventory. Your garment is freshly made, ensuring the highest quality and craftsmanship.
Our no-return policy helps us maintain fair wages for our artisans and keep prices affordable for you.
While we don't accept returns, we understand that sometimes things can go wrong. We will make it right in the following situations:
If your kurti arrives damaged or with defects, please contact us within 48 hours with photos. We'll send you a replacement at no extra cost.
If we accidentally send you the wrong product (different design or wrong size than ordered), we'll arrange a free replacement immediately.
If there's a genuine manufacturing defect (stitching issues, fabric defects), we'll replace the product or offer a full refund.
Email us at contact.nishiloom@gmail.com with your order number
Attach photos clearly showing the damage or defect
We'll review and respond within 24 hours with a solution
Since returns aren't possible, we want to make sure you're completely happy with your purchase:
You may cancel your order within 12 hours of placing it, provided production hasn't started. After 12 hours, cancellation is not possible as your kurti is already being crafted.
We want you to love your NishiLoom kurti! If you have any questions or concerns, please don't hesitate to reach out.
Email: contact.nishiloom@gmail.com
Phone: +91-9355651612
WhatsApp: +91-9355651612
By placing an order with NishiLoom, you agree to this return policy.
For payment-related queries, please see our Refund Policy.