✨Not Made For The Masses.Made Exclusively For You.✨

Refund Policy

7 Days Window

Request refund within 7 days of delivery

Easy Process

Simple refund request process

Quick Processing

Refunds processed in 7-10 business days

Refund Eligibility

You may be eligible for a refund under the following conditions:

Product received is damaged or defective
Wrong product delivered
Product significantly different from the description
Size issues (subject to our size chart guidelines)

Non-Refundable Items

The following items are not eligible for refund

Items that have been worn, washed, or altered
Items without original tags
Items returned after 7 days of delivery
Items damaged due to customer misuse
Sale or clearance items (unless defective)

How to Request a Refund

1

Contact Us

Email us at contact.nishiloom@gmail.com with your order number and reason for refund

2

Share Photos

Attach clear photos of the product showing any defects or issues

3

Wait for Approval

Our team will review your request within 24-48 hours

4

Return the Product

Ship the product back using the provided return instructions

5

Receive Refund

Refund will be processed within 7-10 business days after we receive the returned item

Refund Method

Refunds will be credited to the original payment method:

Credit/Debit Card: 7-10 business days
UPI: 3-5 business days
Net Banking: 7-10 business days
Wallets: 3-5 business days

Partial Refunds

In some cases, we may issue a partial refund:

Items with minor defects that don't affect usability
Items returned with missing tags but otherwise new
Cases where return shipping is customer's responsibility

Need Help with a Refund?

Our customer support team is here to help!
Email: contact.nishiloom@gmail.com
Phone: +91-9355651612
Hours: Mon-Sat, 10 AM - 6 PM IST

Refund Policy | NishiLoom